I worked with Norman the week prior to buying my new truck. I went to several other dealerships, but returned to Mount Pleasant Chevrolet as Norman is the best. His service and willingness to address my needs was outstanding. It made all the difference. I feel that Mount Pleasant Chevy made the best deal for me and the whole experience was outstanding.
Knowledgeable sales staff, good inventory (they had the perfect vehicle for me in stock) and straightforward pricing with no dealer add on. They helped with financing that I needed and delivered the vehicle in a timely manner. I was very pleased with my vehicle buying experience at the dealership.
Dealership tried hard to accommodate and nearly succeeded 100%. Hour wait for courtesy transport was only,minor, glitch. The main objective, replacement of a lacerated tire, was expertly and timely provided.
James Gilliam is an outstanding service advisor. He listened to all of my concerns and understood what I wanted to have done to my vehicle. He was able to accomplish the needed repairs on the budget I gave him. He followed up with me throughout the process. My car was also cleaned and looked great when I picked it up.
Having just moved here, this was my first experience with Mount Pleasant Chevrolet. I had a recall item that needed to be resolved. Every step of the process, from calling for an appointment to picking up the car at the end was easy. All staff members were courteous, the work was done quickly (just over an hour) and my car was even washed in that time. I received a follow-up call from the branch manager and a thank you letter from Suzie (?) who checked me in and out. These people understand customer service!