It has been a long experience with this car and I am hopeful that it will do great going forward. Unfortunately I was only able to drive it for about an hour after the last fix before someone hit me. Sooooo we will see how it is after it gets out of the body shop and I am able to drive it again.
On another note I am sad to hear that James, Mike and Shawn are no longer with the company. I can only see bright things for their futures. The new service manager (Randy???) that I met with when I picked up my car last time was absolutely WONDERFUL and will be a great addition to the MT P Chevy family. As always the customer service is top notch!
courteous and reasonably prompt....service rep. was accurate on estimate and right on time but it seems to take a while for the service dept. to get rev'vd up....both times I shown up for 7:30a appts. the vehicle wasn't put into a bay a bit after 8a.
I appreciate the courtesy tranportation. The dealership contacted me as a reminder to get my recalled wiper motor replaced which was also appreciated. My vehicle was returned very clean and all staff were pleasant/helpful.
I called and set appointment for Friday service on Wednesday. I dropped off my vehicle Thursday night. Got a call from the service t ch Friday morning Around 730a to confirm vehicle service . @ 230pm I had my partner to go get vehicle and it had not even been touched!! I called and spoke with tech and wAs given story of people out blah blah . And that we didn't have a scheduled time to be fixed ... so I asked the question did someone get service done today without an appt off the street?? I can guarantee it happened. Instead of owning up we screwed up it was a run around to my fault... I am new to the area but not with GM service I choose to use your facilities not have too. There another dealer just few miles away. I want except this again I can stand by that guarantee 1000% !!
I had to bring the car back twice because of a mix up on the dealership's part with scheduling. I understand mistakes happen, but I couldn't even get a commitment for a loaner car when bringing my car in the second time. Randy apologized for the mix up, which I appreciate, but this is business and apologies don't help me get to work. The car was in for a small ding, for which I have ding protection.The repairs are complete and you can still see the ding. I talked to Randy and he said that ding protection wasn't the same as a body shop and the repair was as good as it gets. He did offer to take another look at it, but at this point it is 'good enough' and I don't want to have to go through the same hassle. I wish I would have known that fixing a ding wasn't exactly FIXING a ding. Anyway, I always everyone is friendly and I don't want to ride down your dealership. I walk away from this experience with a reminder that you get what you pay for ...Chevy=Mediocrity.