Onstar had to be rebooted because it was not communicating. I was charged to unplug and re plug the on star module. I was not happy that I was charged for this. Next time I will unsubscribe from Onstar.
Susie is the best! Unfortunately, when my service was originally scheduled they had the car for 5 hours and could not find the problem. My guess is they did not get to my car until the last hour and then ran out of time. I have been by to drop again and then told they would be too busy if I waited on it. I understand being the only dealership makes it overloaded but really need to do something about service department and efficiency. Again, I cannot say enough good things about Susie and the volume of work she handles. Not sure when I will get by so they can fix the problem.
Susie in customer service was outstanding in her help. With satisfaction like I get at your dealer, there is no reason to even think about going any other pklace for service---or to purchase my next car.
Had an ongoing issue with my 2012 Suburban that dates back 4 years. The service team not only fixed it but due to history got me support from GM. While there, I also had them perform a routine service. Fantastic support, communication and personal service.
Brought car in because ac didn't work. Took 4 days to diagnose problem (over a weekend). Couple days later noticed back wasn't working at all. Couldn't be seen for another 3 days (service adovor I originally worked with was no longer there so I didn't get called back until end of the day Friday). Brought my car back in. Took 6 hours to determine the back ac was never reconnected (so error by mp chevy) While there I must have put my ray-ban sunglasses down and they were stolen. I bought a chevy because I wanted to be able to have it serviced close to home but so far I've been less than impressed. People are nice but I'm not impressed by chevy so far (drove a Volvo before this)